Common Quitting Smoking & Product FAQs

How do I place an order?

Ordering your health care products from Quit Smoking Direct is quick and simple. Use the horizontal navigation bar at the top of the page, or the search box to locate the items/categories you’re after and add them to your 'shopping cart'. There’s no obligation to buy until you decide you’re ready. At that point proceed to ‘checkout’, enter your personal and payment details, and you're away. Contact Us anytime if you require assistance.

A good place to start is to check out our top brands, including key quit smoking brands such as Nicorette, Nicotrol, Habitrol, including bulk Habitrol.

Whatever you need, you will find it at Quit Smoking Direct. If you can't please contact us and we will do our best to assist you.


Trouble processing discount at checkout? 

To access the correct pricing for your order, we recommend using a different web browser than the one you used prior ( e.g Google, Chrome, Opera, Foxfire, etc) in order to facilitate the discount application.

Alternatively, please clear your browser history/caches/cookies from the current browser and then place the order again. You can find that under the options menu at the top right corner of your browser. You can also browse in incognito mode. 

Do you ship to the United States?

We have warehouses in New Zealand and Australia The decision on where we ship from depends on the country of origin of the product, and on various supplier agreements we have in place, in order to get you the best deal. Depending on where your item is shipping from, the average delivery target to the US is 6 - 15 working days. Actual Shipping times may vary.

How fast are orders processed and dispatched?

The vast majority of orders are processed and dispatched 'same day'. We will advise you if there is any delay.

What are typical delivery times?

It depends on what you've bought, what country we're shipping from, where we're shipping to and what service you have selected, but here's a rough guide:

The average delivery target to the US is 7 - 12 working days and can be as short as 3. Actual Shipping times may vary.

We'll send you an e-mail advising further Shipping/Tracking information, including tracking numbers where applicable, allowing you to follow your order online 24/7. Read more information on our Shipping services.


Are all your products genuine?

Yes! All of our products are 100% genuine and legitimate, sourced either directly from the manufacturer or their authorized distributor.

Where is Quit Smoking Direct based?

We're based in Auckland, New Zealand.


The order has not been shipped or hasn't arrived? 

Our customer support team will always follow up and investigate with the shipping company (and/or USPS) to locate your parcel and will keep you updated.

A signature or non-signed delivery?

Our courier company has a standard signature required policy on all items. This is so we may investigate on signed items with the shipping company and/or USPS if the parcel is misplaced/lost. However if you the customer requests a non-signed delivery we happy to proceed and provide instructions on a shipping label (if needed) to the postal carrier.

I am trying to purchase a set quantity of product and the discount application is not working?

In order to access the correct pricing for orders, we recommend using a different web browser than you used prior ( e.g Chrome, Google, etc) clearing your browser cache, or using an incognito tab, in order to facilitate the discount application software. If you still require assistance, please contact Emma at and she will be happy to help

Is there a coupon discount I can get for first time user?

We may offer vouchers on the first order and if you buy above certain quantities you automatically get a discount plus free shipping on all orders.


How do I change my password? 

Please see below:

  1. Click on the person icon on the webpage
  2. Then put in your email address
  3. Press the “forgot your password” link
  4. The site should send you a new link & you will be able to change it from there.

How can your prices be so low?

Our prices are low because we buy in bulk, add a razor-thin margin, enjoy strong supplier relationships and have a low-cost structure. This allows us to offer prices for up to 40% below retail prices, and pass the savings on to the customer.

Is there free shipping?

Yes! All orders include free shipping. 

Do I need to sign for my order?

We send Expedited Shipping orders via trackable Courier services, these are 'signature required', please consider this when selecting your delivery address. Regular Mail orders don't require a signature.

How secure is my purchase?

All credit card transactions are safe and secure. We use 128-bit SSL technology supplied by world leading third-party payments solution provider Windcave, this means that the connection between your browser and our servers is ‘scrambled’, enabling your credit card details to travel safely across the net. We also accept PayPal, where you can purchase without submitting any personal details.

How secure is my personal information?

The privacy of our customer data, orders and credit cards is important to us here at Quit Smoking Direct. We will not disclose or sell your customer data to any third party. We will only send you email newsletters if you explicitly opt-in. Read more about our Security policies.

Our zero-spam privacy guarantee: We hate spam as much as you do! We never sell or disclose your name or e-mail address to third parties.

What’s your delivery guarantee policy?

We 100% guarantee delivery, or your money back. If you do not receive your order within 21 days after shipment, or prior to this if the shipment has been lost by the carrier, please notify us, and we'll immediately re-ship your order. Incorrect or incomplete shipping information voids this guarantee.

What if I’m not happy with the goods?

We also 100% guarantee all our products* - if you change your mind, aren’t satisfied with the goods, if they are damaged in transit or are faulty on arrival, return them and we’ll replace them or credit you back the entire amount. Please read our Shipping and Returns page for more details.

NOTE: * We cannot guarantee that everyone will like the taste / flavour of every product, therefore there are no returns due to a customer's 'taste' preference.

I am having a hard time finding Nicorette Inhalator in the USA.

We do stock Nicorette Inhalator 20 cartridges, however only in the 15mg strength. Perhaps you might want to look at the ‘Nicorette Quickmist Spray’ which carries 150 doses at 1mg strength:

How many actual inhalers are in the package for $40?

1 Nicorette Inhalator plus 20 cartridges

Do the inhalers come in menthol?

No, it does not.

How many doses are in the NCR Inhaler?

Each Nicorette Inhalator cartridge contains approximately 400 puffs of nicotine vapor and is designed to last for about 20 minutes of puffing

How many doses are in the Quickmist Spray?

Approximately 150 1mg sprays

Want help? Have a suggestion?

Contact us anytime, we'd love to hear from you! We're always available to help you make the best buying decisions you can, and improve your online shopping experience.